Condeo terms and conditions

1. Who we are and the purpose of Condeo

"Condeo" is a mobile application (the "Application" or "Platform") owned and managed by Bake Two S.r.l., with registered office in Milan, via Carlo Farini no. 5, tax code, VAT number and Milan Monza Brianza Lodi Companies Register registration number 11790900960 (the "Company"). You can contact us at info@condeo.com.

The purpose of Condeo is to simplify the relationship and management between the condominium property manager (the "Property Manager"), the condominium owners (the "Condominium Owners") and the service providers and craftsmen for each condominium managed by the Property Manager (the "Suppliers"), as well as to serve as an "events diary" for the condominium and to allow information relating to the condominium to be shared. Condeo acts exclusively as a point of contact between the Property Manager and the Condominium Owners and Suppliers. By accepting these General Conditions, the user expressly acknowledges and accepts that the Company offers exclusively the service indicated above and does not carry out any activity of its own that is proper to the Property Manager, which remains the exclusive responsibility of the latter; therefore, the Company is in no way involved in the relationship between each Property Manager and its Condominium Owners and Suppliers, nor in the performance of the Property Manager's services.

This page governs the terms and conditions of service ("Terms of Use") that apply to each use of Condeo.

Please read these Terms of Use carefully before using Condeo. If you are a consumer, please note that you have certain special rights when ordering products using our Application. To view all applicable rights, you may refer to Legislative Decree no. 206 of 6 September 2005 (the "Consumer Code"). Your rights are in no way superseded by these Terms of Use, which apply in addition to your legal rights and do not replace them.

By creating an account on Condeo, each user confirms that they accept these Terms of Use.

When creating their account, the user accepts that the registration confirmation and these Terms of Use will be sent to them by email at the address provided during registration on the Platform.

In order to make purchases through the Platform, the user must be of legal age (18 years) and have the legal capacity to act on their own behalf and on behalf of the company for which they are requesting to use the Platform's services, which the user declares to possess.

Any costs for Internet connection to the Platform, including telephone costs, are exclusively borne by the user, according to the rates applied by the operator selected by the user.

2. Account

Before being able to use the Platform's services, the user must activate an account on Condeo (the "Account"). The user must then verify the technical requirements necessary to use the Platform on their own devices, follow the instructions and fill in all the fields required in the registration form, including the email address, choosing a password. Any password created, or any other secure access method, must be kept secret, and others must be prevented from accessing the user's Account, email or mobile phone. In this regard, the user acknowledges and accepts that (a) knowledge by third parties of the access credentials (or access through external authentication systems) could allow such third parties to make improper use of the Platform and/or the related Services; (b) the Company will not be liable for damages caused to the user and/or third parties by the knowledge, or use, of their access credentials (or access through external authentication systems) by third parties, including as a result of failure to observe the above; (c) any activity carried out using the user's access credentials (or access through external authentication systems) will be deemed to have been carried out by the user to whom the relevant access credentials are associated, and the user will be held responsible for such use. The user in any case undertakes to hold harmless and keep the Company indemnified from any claim that may be brought against it, on any grounds, for violations of the above provisions.

The user may close an Account at any time by requesting to do so in the account section of the Application or by contacting us by email at info@condeo.com. The Company reserves the right to suspend the user's access to the Account or close it permanently where it believes that the Account has been used by a third party other than the user who owns the Account, or that the Account is being used in a manner inconsistent with these Terms of Use.

Access to the Application and to Condeo's services is granted on a temporary basis, and the Company reserves the right to exclude or modify access to the Application and/or its services without notice. The Company is not liable for the unavailability of the Application and/or its services, whatever the reason and whenever or for whatever period of time it occurred. On certain occasions the Company may limit, in whole or in part, the access of users, even registered users, to the Application.

3. Permitted use of the platform

The user may use the Platform and the related services exclusively for personal use, in the manner expressly indicated in these Terms of Use and in compliance with the law. In doing so, the user must comply with any technical limitation of the Platform and the related services and the intended manner of use. By way of example and without limitation, the user may not:

• circumvent the technical limitations present in the Platform, sell, rent, transfer, license, distribute, modify, decompile or reverse engineer the Platform and/or the Services, nor attempt to trace the source code of the Platform or create derivative works based on the Platform;
• publish the Platform to allow it to be duplicated by others;
• publish false, inaccurate, misleading, defamatory or slanderous data and/or information (concerning natural or legal persons);
• undertake any action that could compromise the effectiveness or accuracy of the Interested Parties' reviews;
• create fake profiles or duplicate or multiple profiles;
• use the Platform and/or the Services for purposes contrary to these Terms of Use and/or the law.

Failure to comply with this provision will result in termination of the relationship, with consequent interruption of access to the Platform.

The user acknowledges that in order to use the Platform and/or the Services, they must equip themselves with the electrical, electronic or other equipment, software, telephone and/or network services and anything else necessary, and that, therefore, the Platform and the Services do not include the provision by the Company of the tools necessary for access to the internet network. The user also undertakes to keep the Company indemnified from any claim that may be brought against it, on any grounds or in any way related to the unsuitability of the hardware and/or network and/or software systems used to enable proper use of the Platform and/or the Services. The user acknowledges that the internet network is not controlled by the Company and that, due to the particular structure of said network, no public or private entity, nor the Company, is able to guarantee and monitor the performance and functionality of the branches of the network or to control the content of the information transmitted through its own network. For this reason, no liability may be attributed to the Company for the transmission or reception of illegal information of any nature and kind.

The user acknowledges and accepts that the Platform is characterized by continuously evolving technology; for these reasons, the technical characteristics of the Platform and the conditions of the offer may be modified when this is made necessary by technological developments and by supply and/or organizational needs. The Company therefore reserves the right to vary, at any time, the technical characteristics, systems and resources as a result of the normal technological evolution of the hardware and software components.

By activating their Account, the user is deemed to be solely and exclusively responsible for the use of the Platform. The user acknowledges that they are solely responsible for the content entered, present, transiting and/or stored on the servers hosting the Platform, and undertakes to use the Platform and the Services exclusively for lawful purposes permitted by the applicable legal provisions, by the rules of diligence, morality and public order, and in any case without infringing any third-party rights.

The Company is not required to verify the data and content stored in the virtual infrastructure, except where this is necessary to comply with legal provisions, at the request of the Judicial Authority or another competent Authority, and therefore cannot in any way be held liable for the nature and characteristics of such data, nor for any errors and/or omissions therein, nor for any direct and/or indirect damages arising to the user and/or third parties from the use of such data.

The user undertakes to hold harmless and keep the Company indemnified from any cost, expense or damage that may be caused to it as a result of actions by third parties, including public authorities, resulting from violation of the obligations set out in this article.

It remains expressly understood that the Company does not provide condominium management services, which are offered by the individual Property Managers who use the Platform to get in touch with their respective Condominium Owners and Suppliers, nor is it in any way involved in the relationship between each Property Manager and their respective Condominium Owners and Suppliers, nor in the provision of condominium management services by each Property Manager. Therefore, the Company cannot in any way be held liable for any damages suffered by the user as a result of the performance, or lack of or incorrect performance, of the services by the relevant Property Manager, who is solely and exclusively responsible for them.

4. Limitation of liability

The Company's activity on the Platform consists exclusively of simplifying the relationship and management between Property Managers, Condominium Owners and Suppliers, through the provision of the Platform and its related functionalities. The information entered on the Platform by Property Managers is not verified by the Company, and it remains understood in any case that the Company assumes no liability in this regard. The Company therefore has no control functions, nor is it active in the same area of competence as Property Managers, and expressly disclaims - towards users, who expressly accept this limitation of liability - any liability arising from or connected to the relationship between the user and the relevant Property Manager, given that the Company remains entirely extraneous to that relationship. Therefore, the Company, with regard to the provision of services requested/offered through the Platform, is in no way a contracting party, interposed and/or implicit and/or indirect, of the users and the relevant Property Managers, with the direct consequence that (i) it has no role in the obligatory and/or contractual relationship (as well as in the related liabilities) that is established exclusively between each Property Manager and their respective Condominium Owners and Suppliers, (ii) it does not carry out any control, nor does it assume any liability regarding the quality, safety, lawfulness and correctness of the performance of condominium management services offered by each Property Manager.

Without prejudice to the above, the Company may furthermore not be held liable in any way for:

• any loss of goodwill or business reputation, of profit, of data, whether direct or indirect or consequential;
• any loss or damage, direct, indirect or consequential, that the user might suffer as a result of (i) any reliance placed on the completeness, correctness or existence of any content published by the Property Manager through the Platform, (ii) the deletion, corruption, or failure to store, any content, as well as communication of data, maintained or transmitted, from or through the use of the Services by the user, (iii) the failure to send accurate information by the Property Manager and/or the Condominium Owner and/or the Supplier.

The user acknowledges and accepts that the Company makes no express or implied representations or warranties that the Platform and/or the Services are suitable to meet the user's needs or that they are error-free. The risk arising from the use or performance of the Platform remains with the user.

The Company disclaims any liability, both towards the user and towards third parties, for delays, malfunction, suspension and/or interruption in the provision of the Services if caused by:

• fortuitous events and force majeure, understood to mean, by way of example and without any limiting intent, lockouts, strikes, absolute lack of means of transport, war, riot or other military actions, pandemics, epidemics, floods, fires, lightning, explosions, accidents, power interruptions, interruptions, malfunctions or overloads of telephone or data lines, delays or defaults by third-party suppliers of the Parties or any other event beyond the reasonable control of the Parties that prevents the full and proper functioning of the Platform;
• malfunction or non-conformity of the hardware and/or software and/or connection equipment that the user has equipped themselves with or otherwise uses;
• use of the Platform and/or the Services by the user not in compliance with these Terms of Use;
• the Property Manager.

The Company will not be liable for any damage, loss of profit, loss of data or any indirect or consequential damage of any kind, however arising from the use of the Platform. In light of the above, the user, now for then, declares that they will have nothing to claim as a refund and/or compensation for damages against the Company in the event that the failure and/or incorrect use of the Platform and/or the Services is attributable to the circumstances indicated above.

The Company and the users who make use of the services offered through the Platform are mutually autonomous and independent parties. The use of the services by users of the Platform does not give rise to any relationship with the Company, such as, by way of example and without limitation, employment, collaboration, agency, association, mediation or brokerage relationships.

5. Intellectual property rights

The user declares that they are aware that all trademarks, names, as well as any distinctive sign, name, image, photograph, written or graphic text used on the Platform or relating to the Services provided by the Company are and remain the exclusive property of the Company and/or its successors in title, without the user deriving any right thereto from access to and/or use of the Platform. The content of the Platform may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose whatsoever without the prior written consent of the Company.

The user guarantees that they are not a direct competitor of the Company and that they do not access the Platform for the purpose of monitoring its availability, performance or functionality or for any other monitoring or competitive purpose. Failure to comply with this provision will result in termination of the relationship, with consequent interruption of access to the Platform.

The user is solely responsible for the truthfulness, correctness and updating of the content published by them on the Platform, as well as for all the consequences of its publication. The Company disclaims all liability in relation to such content, and to the confidentiality, use, publication and/or dissemination thereof. For the purposes of publishing the user's content, the user declares and guarantees that they: (a) are in possession of the permissions, licenses, rights and/or authorizations necessary to upload the content to the Platform; (b) do not publish material subject to third-party proprietary rights without a license and/or formal prior authorization from the owner; (c) do not publish content that is harmful to the image of third parties, or content that is child pornographic, violent, obscene, racist, defamatory, or contrary to morality and public order; (d) do not publish content that violates any of the provisions of these Terms of Use; (e) do not publish links to third-party sites that are not strictly related to their own activity. The Company does not endorse or adopt as its own any opinion, judgment, view, notice and/or recommendation of the user, expressly disclaiming any liability in this regard, and formulating in relation to such facts the broadest reservation for the protection of its own subjective positions in any forum. It remains understood that the Company is in no way liable for the content published by the user on the Platform, nor for opinions and feedback and the manner in which the user expresses themselves. The Company will not carry out any prior control, screening or examination of such content, but reserves the right to remove, at any time and with immediate effect, without notice and at its discretion, content and expressions, feedback, opinions, including those subject to reviews, that appear not to comply with and/or to be expressed in violation of these Terms of Use and/or in violation of the rights of the Company and/or third parties.

The user waives any claim, right and action against the Company in relation to content present on the Platform that involves, even only in part, the dissemination of inaccurate, incomplete, false data and information and/or that in any case violates their own rights or those of third parties.

6. Third-party links

Any links present on the Application that point to other sites and resources made available by third parties are provided exclusively for information purposes. The Company has no control over such sites or resources and therefore assumes no liability with regard to them or in relation to any losses or damages that may arise to users of the Application as a result of their use.

7. Data collected through the platform and privacy protection

In order to use the Platform, certain personal data is required from the user through the Platform itself. The user acknowledges that the personal data provided will be recorded and used by the Company, in accordance with and in compliance with the Italian law Legislative Decree no. 196/2003, as amended, and EU Regulation no. 679/2016, in order to provide the Services requested by the user through the Platform and, subject to their consent, for any further activities as indicated in the relevant privacy notices provided to the user through the Platform at the time of creating the Account and/or in the use of the Platform itself.

The user declares and guarantees that the data provided to the Company during the registration process is correct and truthful. The user may at any time update and/or modify their personal data provided to the Company through the relevant section of the Platform.

The Company will process the user's personal data as data controller for the purposes of registration on the Platform and its use. Further details on this processing are available in the privacy notice on the Platform at condeo.com/privacy-policy.

8. Publication of content and reviews

By publishing content on the Platform, the user agrees to fully comply with these Terms of Use and undertakes to conform to them. The Company reserves the right to remove any content, in whole or in part, that violates the guidelines set out below or these Terms of Use, or for any other reason, at its sole discretion. If a user believes that any content published on the Platform violates the law, a contract, or is inappropriate or offensive, they are advised to notify the Company promptly.

9. Unilateral amendments

The Company reserves the right to update, supplement and modify, in whole or in part, at any time, these Terms of Use and each of the documents referred to therein, including the Privacy Policy. For this reason, users are invited to periodically review them, it being understood that the Company will do what is necessary and appropriate to bring to their attention, by suitable means, any change made in relation to the Terms of Use and/or the related services offered, by publication on the Platform. In particular, amendments, updates and additions to the Terms of Use and/or the services offered will be effective from the moment of publication on the Platform, and will from that moment be deemed known to users, as they have been brought to their attention by suitable means, and accepted by users who access and use the Platform after such publication. If a user does not agree with the amendments, updates or additions to these Terms of Use made by the Company, they are invited not to use the Platform and, if already registered on the Platform, to proceed with the cancellation of their Account by accessing the relevant section.

10. Security

Although the Company adopts measures aimed at protecting personal data against loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Company cannot guarantee that the information or data viewed by the user on the Application, even after the user has authenticated (logged in), is not accessible or viewable by unauthorized third parties.

11. Applicable law - competent court

All claims and disputes that may arise in relation to these Terms of Use will be governed and interpreted in accordance with Italian law. For consumers resident in Italy, the mandatory Italian consumer protection law (Consumer Code) will apply.

Competent court: any dispute arising from these Terms of Use concerning non-consumer users will be subject to the exclusive jurisdiction of the Court of Milan. In the event of a dispute arising from these Terms of Use concerning consumer users, the court of the Consumer's place of residence or domicile will have jurisdiction.

Alternatively, the Consumer also has the option of accessing the European Online Dispute Resolution platform (the "European ODR Platform") for the resolution of any dispute between the Company and the Consumer. The European ODR Platform is developed and managed by the European Commission, in compliance with Directive 2013/11/EU and EU Regulation no. 524/2013, in order to facilitate the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes concerning contractual obligations arising from online sales or service contracts between a consumer resident in the Union and a professional established in the Union, through the intervention of an ADR (alternative dispute resolution) body that has joined the scheme, selectable from a dedicated list available there. For more information on the European ODR Platform, or to initiate an alternative dispute resolution procedure relating to this contract, go to: http://ec.europa.eu/odr. The Company's email address to be indicated on the European ODR Platform is: info@condeo.com.